TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

NEW YORK, NY (IANS) – A 28-year-old Indian citizen has entered a guilty plea in a years-long international conspiracy to commit mail and wire fraud that saw millions of dollars being extorted from ...

Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank N.A., a subsidiary of Citigroup, to the tune of $300,000 ...

The Weekly Standard drew attention Thursday to video of Vice President Biden discussing the outsourcing of call centers and briefly adopting a badly executed Indian* accent. "How many times do you get ...

GURGAON, India -- With her flowing, hot-pink Indian suit, jangly silver bangles and perky voice, Bhumika Chaturvedi, 24, doesn't fit the stereotype of a thuggish, heard-it-all-before debt collector.

MANILA, Philippines — Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to agents named Mark in Manila than people named Bharat in ...

We’ve all wound up at those Indian call centers at one time or another and many of us have complained long and loudly. If only other companies would follow Powergen’s example and listen to their ...

For years, multinational companies have set up labor-intensive operations in India involving services such as IT support, call centers or mobile app development. Despite being one of the ...

BANGALORE, India — Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four Citibank account holders in New York, to the tune of $300,000, a police ...